Harry: Please allow me a moment while I check the details.
You: ok thank you
Harry: Thank you for your time and patience.
Harry: I was trying my best.
You: Thats okay -- any luck? Can you remove those fees?
Harry: I really appreciate your precious relationship with us and Being one of our valued customers I would be more than happy to give you a courtesy refund.
Harry: This will be credited within 24 to 48 hours.
Harry: I have tried my best to help you a prestigious customer like you by offering this refund today.
You: Thats terrific -- you can refund both the $35 return check fee and also the $39 late fee, for a total of $74?
Harry: I completely understand your situation.
Harry: As a chat specialist I have certain set of rules and policies to follow as well.
Harry: I have tried my best to help you a prestigious customer like you by offering this refund today.
You: Is that a yes, you can refund the total of $74 in fees?
Harry: I am able to refund only $39.00.
Harry: If possible I would have been the first one to refund both the fees.
You: But the $35 was a result of your system pulling from the incorrect account
You: which I had already corrected
You: I don't believe I should be charged a fee for that
Harry: I am reviewing it for you again.
You: thank you
Harry: I will be right with you.
Harry: Thank you for waiting. I'll be with you in just a moment.
You: thank you
Harry: I'm sorry for the delay. I'll be right with you.
Harry: Thank you for your time and patience.
You: No problem
You: I feel like you should have the Jeopardy theme song playing while I wait
Harry: Thank you for your concern.
You: Thank you for your time and patience with me, Harry
Harry: I have processed the refund for you.
Harry: This will be credited within 24 to 48 hours.
You: Both the refund for $35 and the refund for $39?
Harry: Thats right.
You: Thank you so much for your help
Harry: Pleasure was all mine.
Harry: Is there anything else I can help you with today?
You: I beg to differ -- the pleasure was all mine
You: Can you reduce my interest rate?
Harry: I would have loved to lower your interest rate however as a credit card specialist I am unable to do that through this chat channel.
Harry: However, I have a best alternative for you in this matter.
Harry: You are more than welcome to contact our Specialized Credit Department to discuss this matter and to check if your account is eligible for any promotional offer with a lower interest rate.
Harry: Would you like me to provide you the direct phone number for our specialist?
You: Can I chat online with them?
Harry: I see that you rate is fixed,
You: I do not have a phone
Harry: I am sorry this will not be possible.
You: Can you contact them for me?
Harry: I am unable to contact them.
You: That is too bad
You: alas, thank you again for your time and patience
Harry: I sincerely apologize for the inconvenience.
You: you have been most helpful
Harry: You are most welcome.
Harry: Is there anything else I can help you with today?
You: No no, you have done more than enough
Harry: It was a pleasure assisting you today.
Harry: Wish you a very happy Christmas and New Year!
You: You, too, my new friend!
Harry: I do want to take the opportunity to thank you for being a valued Bank of America customer. We appreciate your business.
You: And I yours
You: Have a wonderful day
Harry: Absolutely!
Harry: You too!
You: Thank you!
You: Goodbye Harry!
Harry: To close this chat session, click the "Close" button in the upper right corner of this chat window.
You: Will it time me out if I do not click close?
Harry: Thats right.
You: What is the time limit?
Harry: 5 to 10 mins.
You: Okay, that is good to know
Harry: Shall I close it for you?
You: Thanks again!
You: Yes, please
Harry: You are most welcome anytime.
